Returns & Exchanges

At TheSoapery, we want you to love your skincare ritual; if you are not completely satisfied, you can return your unused products within 30 days of purchase for a full refund. Please note that for hygiene reasons, all returned items must be in their original, unopened packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the unused beauty products in their original box to ensure they are protected from damage during transit.

3

Attach the Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing